Puma888 Privacy Policy – Player Data Protection in Malaysia

This Privacy Policy explains how puma888 ("we", "the platform") collects, uses, stores, and protects your personal information when you use the platform accessible at puma888.app.

This policy applies to all puma888 platform users — including visitors, registered members, and any individual who interacts with our content. By accessing or using this platform, you agree to the collection and use of your information as described in this policy.

Puma888 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. If you have any questions about how we handle your data, please contact our privacy team at [email protected].

Puma888 collects several categories of information depending on how you interact with our platform. Below is a summary of data types and their purposes:

We never request information unrelated to platform operations, such as full credit/debit card details (only the last digits are needed for verification), your bank account password, or other sensitive information not required for the stated purpose.

The data collected is used solely for legitimate purposes related to the operation of the puma888 platform. We use your information to:

• Identity verification and KYC – ensuring only eligible and verified users can access our services
• Transaction processing – managing your deposits, withdrawals, and all financial transactions accurately and securely
• Account security – detecting and preventing unauthorized access, fraud, and suspicious activity
• Legal compliance – fulfilling AML (anti-money laundering) obligations and regulatory reporting requirements
• Customer support – enabling our support team to assist you more effectively
• Platform improvements – analyzing usage patterns to improve the overall user experience
• Account-related communications – sending important notifications about your account, transactions, and security updates

Puma888 continuously invests in security infrastructure to ensure your data is always protected. The security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your browser and our servers
• Static data encryption (at-rest) for all personal information stored in our databases
• Multi-level access control ensuring that only authorized personnel can access sensitive data
• 24/7 security monitoring with an anomaly detection system that responds automatically
• Regular security audits by independent third parties to verify system integrity
• Layered data backups across different data centers to ensure service continuity

Your data is stored on servers located in ISO 27001-certified data centres. Physical access to these facilities is restricted and monitored at all times.

Puma888 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We only share data in the following limited circumstances:

• Trusted service providers – technical partners (such as payment solution providers) who need to access data to provide their services to puma888, subject to strict confidentiality agreements
• Legal obligations – when required by a court, law enforcement agency, or regulatory authority under applicable Malaysian law
• Rights protection – to protect the rights, property, or safety of puma888, other users, or the public when required
• Business transfers – in the event of a merger, acquisition, or asset sale, with prior notification to users

Puma888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies – required for core platform functions such as Login session verification and security. These cookies cannot be disabled
• Functional cookies – saving your preferences such as language, currency, and display settings for a consistent experience
• Analytics cookies – helping us understand how users interact with the platform for improvement purposes — this data is aggregated and does not identify individuals
• Security cookies – used to detect suspicious activity and protect your account from unauthorized access

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some puma888 platform features.

As a puma888 user, you have the following rights regarding your personal data under Malaysia's PDPA:

• Right to access – you may request a copy of the personal information we hold about you
• Right to rectify – if any of your information is inaccurate or outdated, you may request that we update it
• Right to withdraw consent – for data processing based on your consent, you may withdraw that consent at any time
• Right to object – you may object to the processing of your data for direct marketing purposes
• Right to erasure – in certain circumstances, you may request deletion of your data, subject to legal retention obligations

Puma888 does not store your personal data indefinitely. Retention periods depend on the type of data and the relevant operational or legal requirements:

• Financial transaction records – retained for a minimum of 7 years to comply with Malaysia's financial and AML legal requirements
• Active account records – retained for the duration your account is active and up to 2 years after account closure
• Security and activity logs – retained for 12 months for security investigation and fraud detection purposes
• Support communication data – retained for 3 years for reference and service improvement purposes
• Cookie data – depending on cookie type; session cookies are deleted when the browser is closed, while persistent cookies expire according to the specified settings

When the retention period expires, your data is securely deleted using methods that ensure it cannot be recovered.

Puma888 is an entertainment platform that exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from minors.

If we find that we have inadvertently collected information from an individual under 18 years of age, we will promptly:

• Immediately deleting all related data
• Closing the relevant account
• Taking appropriate steps to prevent recurrence

Puma888 reserves the right to update this Privacy Policy from time to time in response to changes in laws, industry practices, or platform operations. The "Updated" date at the top of this page reflects the latest version of the policy.

When we make material changes to this policy, we will:

• Displaying a clear notification on the platform when you log in
• Sending a notification email to your registered email address
• Updating the "Last Updated" date at the top of this page

Your continued use of the puma888 platform after any amendment takes effect is considered your acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding how puma888 handles your personal data, we encourage you to reach out to us directly. Our privacy team is committed to providing accurate and thorough responses to every enquiry.